TERMS AND CONDITIONS OF USE

Effective Date: 22 December 2025

OVERVIEW

Welcome to Ladurée South Africa.

Throughout these Terms and Conditions, the terms "we", "our", and "us" refer to Maison Ladurée South Africa.

Maison Ladurée South Africa operates this website and online store, including all related information, content, products, services, features and tools (collectively referred to as the "Services"). Our online store is powered by Shopify, which enables us to provide secure online shopping services.

These Terms and Conditions, together with our Privacy Policy, Refund Policy and any other policies published on this website, govern your use of our Services.

By accessing, browsing or using this website, or by purchasing products from us, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please do not use this website.

Nothing contained in these Terms limits or excludes any rights afforded to consumers under the Consumer Protection Act, 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act, 25 of 2002 ("ECTA"), the Protection of Personal Information Act, 4 of 2013 ("POPIA"), or any other applicable South African legislation.

SECTION 1 – ACCESS AND ACCOUNT

By using this website, you confirm that:

• you are at least 18 years old; or

• you are using the website with the consent and supervision of your parent or legal guardian where permitted by law.

When making purchases, you agree to provide accurate, complete and current information including your billing, delivery and payment details.

You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account.

Accounts may not be transferred, sold or assigned without our written permission.

SECTION 2 – PRODUCTS

We make every reasonable effort to ensure that all descriptions, photographs and pricing of products displayed on our website are accurate.

However:

• colours may vary depending on your screen or device;

• handcrafted products such as macarons, cakes and pastries may differ slightly from photographs;

• product availability is subject to stock.

We reserve the right to:

• discontinue products;

• limit quantities purchased;

• modify product descriptions or prices without prior notice.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase products from Maison Ladurée South Africa.

An order is only accepted once payment has been successfully authorised and we issue an order confirmation.

We reserve the right to refuse or cancel any order where:

• payment cannot be verified;

• products become unavailable;

• pricing errors occur;

• fraudulent activity is suspected.

Should an order be cancelled after payment has been received, a full refund will be processed.

Returns and exchanges are governed by our Refund Policy and the Consumer Protection Act.

Products purchased are intended for personal use unless otherwise agreed.

SECTION 4 – PRICES AND PAYMENT

All prices displayed on this website are in South African Rand (ZAR).

Unless stated otherwise, prices include Value Added Tax (VAT).

Delivery charges are calculated separately during checkout.

We reserve the right to amend pricing, promotions and discounts at any time.

You warrant that:

• payment details supplied are accurate;

• you are authorised to use the payment method;

• sufficient funds are available.

SECTION 5 – DELIVERY

Delivery times shown are estimates only.

While every reasonable effort is made to meet delivery estimates, delays may occur due to:

• courier delays;

• weather;

• public holidays;

• force majeure events;

• circumstances beyond our reasonable control.

Risk in the goods passes to the customer upon delivery at the delivery address supplied.

Ownership passes only once payment has been received in full.

SECTION 6 – INTELLECTUAL PROPERTY

All content appearing on this website, including:

• trademarks

• logos

• product photography

• graphics

• artwork

• written content

• videos

• packaging designs

• website layout

remains the property of Maison Ladurée South Africa, Ladurée Paris, Shopify or their respective licensors and is protected under South African and international intellectual property laws.

No material may be copied, reproduced, distributed or used without prior written consent.

SECTION 7 – THIRD-PARTY TOOLS

This website may include tools or applications supplied by third parties.

These tools are provided "as is" without warranties of any kind.

Your use of these services is entirely at your own risk and subject to the terms of the relevant third-party provider.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to external websites.

Maison Ladurée South Africa is not responsible for:

• the content;

• accuracy;

• privacy practices;

• products or services

offered by third parties.

SECTION 9 – SHOPIFY

Our online store is hosted by Shopify.

While Shopify provides the technology platform used to operate this website, all purchases are made directly from Maison Ladurée South Africa.

Shopify is not responsible for any products, orders or customer service relating to purchases made through this website.

SECTION 10 – PRIVACY

Maison Ladurée South Africa processes personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

By using this website, you consent to the collection, storage and processing of your personal information in accordance with our Privacy Policy.

Information may also be processed by Shopify where necessary to facilitate online transactions.

SECTION 11 – CUSTOMER FEEDBACK

If you submit reviews, photographs, testimonials or other content to us, you grant Maison Ladurée South Africa a worldwide, royalty-free licence to use that content for marketing and operational purposes.

You confirm that:

• the content belongs to you;

• it does not infringe another person's rights;

• it is not unlawful, offensive or defamatory.

We reserve the right to remove content that violates these Terms.

SECTION 12 – ERRORS

We reserve the right to correct:

• pricing errors;

• product descriptions;

• typographical mistakes;

• stock availability;

• promotional information

without prior notice.

Where an error materially affects an order already placed, we will notify you and provide the option of cancelling the order for a full refund.

SECTION 13 – PROHIBITED USE

You agree not to use this website:

• for unlawful purposes;

• to violate any South African law;

• to infringe intellectual property rights;

• to upload malicious software;

• to interfere with website security;

• to impersonate another person;

• to distribute spam or harmful content.

Violation of these Terms may result in suspension or termination of your access.

SECTION 14 – TERMINATION

We reserve the right to suspend or terminate your access to the website where these Terms are breached.

Termination does not affect any rights or obligations that arose before termination.

SECTION 15 – DISCLAIMER

Nothing in these Terms excludes any consumer rights afforded under the Consumer Protection Act.

Except where required by law, the website and all Services are provided "as is" and "as available."

While every effort is made to ensure uninterrupted access, we cannot guarantee that the website will always be available or error free.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by South African law, Maison Ladurée South Africa shall not be liable for indirect, incidental, consequential or special damages arising from the use of this website or the purchase of products.

Nothing contained in these Terms limits liability where such limitation is prohibited by the Consumer Protection Act or any other applicable legislation.

SECTION 17 – INDEMNITY

You agree to indemnify Maison Ladurée South Africa against losses arising from:

• your breach of these Terms;

• misuse of the website;

• unlawful conduct.

This indemnity does not apply where liability arises from the negligence, fraud or wilful misconduct of Maison Ladurée South Africa.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 19 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Maison Ladurée South Africa regarding your use of this website.

SECTION 20 – ASSIGNMENT

You may not transfer your rights under these Terms without our written consent.

We may assign our rights where reasonably necessary for business purposes.

SECTION 21 – GOVERNING LAW

These Terms and Conditions shall be governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of South Africa.

Consumers retain all rights afforded to them under the Consumer Protection Act and other applicable legislation.

SECTION 22 – HEADINGS

Section headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 23 – CHANGES TO THESE TERMS

Maison Ladurée South Africa may update these Terms from time to time.

Material changes will be published on this website and become effective on the date indicated.

Continued use of the website constitutes acceptance of the updated Terms.

SECTION 24 – CONTACT INFORMATION

Questions regarding these Terms and Conditions should be directed to:

Ladurée South Africa

Email: maison@ladureesa.co.za

Website: www.ladureesa.co.za

Registered Business Address:
Breakwater Blvd, Victoria & Alfred Waterfront, Cape Town, 8002

Telephone:
+2721 141 2987